Refund policy

We have a 30-day return policy, which means that you have 30 days from the date you received the item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.

If you would like to request a return, please contact us at info@psvdesign.se Please note that returns must be sent to the following address: Södra Kaserngatan 21, 29032 Kristianstad 

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return request first will not be accepted.

If you have any questions about returns, you can always contact us at info@psvdesign.se

Damage and problems
Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.

Exceptions/items without returns
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or problems with a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

14-day withdrawal period in the EU
If the goods are delivered in the EU, you have the right to cancel or return the order within 14 days, without having to give any specific reasons. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you when we have received and checked the return, and whether or not the refund is approved. If the refund is approved, it will automatically be made to the original payment method within 10 working days. Please note that it may take some time for the bank or credit card company to process the return so that it appears on your account.
If it has been more than 15 working days since we approved your return, please contact us at info@psvdesign.se